COMPANY QUALITY POLICY

It is the policy of Adnan Khudari & Sons Trading Co. to aim for full customer satisfaction and gaining customer loyalty by providing quality products which represent good value for money at the most economical cost. Adnan Khudari & Sons Trading Co. aim to exceed customer requirements through implementing effective processes and emphasizing on employee training.

The policy is implemented through the company's ISO 9002 quality system, which covers all the company's operations and applies to all company personnel. Suppliers are required to meet specified requirements

1. Introduction

1.1 The Organization
The name of the organization is Adnan Khudari & Sons Trading Co. The company was founded in 1977 as a company working in the field of spices and herbs, it was located in the central part of the capital of Jordan, Amman. The company was the pioneer in the local market with regards to its' field of specialization.
In the year 1988 the company moved to its present location that covers over 2000 square meters including the warehouses, and at the same time it was an opportunity to modernize its' equipments in order to have automated filling and packing lines. A new line was also introduced which is the Vinegar line. A new line for printing was also improved and modernized to cater for the Hotel and Airline industries.
The company employees around 65 employees including engineers and skilled workers.
Products range in Adnan Khudari & Sons Trading Co. are very wide ranged and they sum up to approximately 200 different products all in the following main lines:

Spices: It includes different types of oriental and western spices.
Herbs: Differently flavored tea bags.
Pulses: There are over 16 types of different pulses to choose from.
Ice Tea : It is found in different flavors.
Hot instant tea: It is found in different flavors.
Liquid Products: This line is wide ranging from Rose Water up to Vinegar.
The company markets its' products through its own network of distribution busses that covers the complete Kingdom.
The company's address is as follows:

1.2 Scope
This Quality Manual describes the complete quality system within the company and directs the user to all quality procedures used within the system. The requirements of ISO 9002;1994 are addressed within the manual.

2. Normative reference

Documents related to this quality manual include:
a) all procedures with the prefix "QP" and other procedures referenced within the pages of this document.
b) all standard operating procedures with the prefix of "SOP" and work instructions with prefix of "WI" that directly or indirectly have impact on quality.
c) all forms used in conjunction with the procedures standard operating procedures and work instructions described in (a) and (b) above.

3. Definitions

3.1 Quality Policy
The corporation's overall intentions and directions with regards to quality.

3.2 Quality Procedure
Documentary instructions relating to the operation of the quality management system part of the standard and defining responsibilities and activities for operations (Appendix A shows a list of these procedures).

3.3 Work Instruction
Series of detailed directions which translate the procedures into actions.

3.4 Quality System
The organization structure, responsibilities, activities, resources and events that together provide organized procedures and methods of implementation to ensure the organization can meet quality requirements.

4. Adnan Khudari & Sons Trading Company Quality System.

4.1 Management responsibility

4.1.1 Quality policy
A quality policy statement has been formulated by the Corporate Quality Steering Committee and can be found with the General Manager's signature in page one of this manual. It is also prominently displayed at many strategic locations throughout the site.

Quality objectives:

It is the policy of Adnan Khudari & Sons Trading Co. to achieve superior external and internal customer satisfaction levels. The directors are committed to the implementation of supporting managerial and operating systems to realize that goal.

Customer defines quality as products and services conforming to his requirements.

Quality will be achieved by preventing problems, rather than by detecting and correcting them after they occur.

All employees have an influence on quality and they are part of the process of achieving superior levels of customer satisfaction.

Quality improvement must be tackled and followed up in a systematic and planned manner, since it is a continuos process.

People provide the intelligence and generate actions that are necessary to realize improvements.

Each employee is a customer for work done by other employees or suppliers, with a right to expect good work from others and an obligation to contribute work of high caliber.

Management is committed to providing an environment that supports team work.

The quality policy is the concern of all employees and the principles and objectives will be communicated as widely as possible. Practical assistance and training will be given, where necessary, to ensure the relevant knowledge and experience are acquired for successful implementation of this policy.

Employees at all levels of the organization are expected to understand and fulfill the requirements of this policy in all of their work related efforts and decisions.

4.1.2 Organization

4.1.2.1 Responsibility and authority
The organization chart in Appendix B covers the positions of all who manage, perform and verify work affecting quality. That work includes the following activities:

a) preventive action against non-conformities for the products, the processes and the quality system.
b) detection of any problems in the products, the processes and the quality system.
c) problem solving activities.
d) verification of corrective actions.
e) Ensuring final product quality.

4.1.2.2 Resources
The General Manager and the Management are charged with responsibility of defining all "on site" specification and verification procedures for the manufacture of products, and for ensuring that sufficient resources and trained personnel are available to carry out the verification procedures which in turn, ensures the provision of quality products and services to customers. Adnan Khudari & Sons Trading Co. has established job descriptions and identified and implemented training requirements for all personnel whose work affects quality including internal quality audits.

4.1.2.3 Management representative
Whilst all Adnan Khudari & Sons Trading Co. employees are responsible for ensuring the operational maintenance of the Quality System in their own areas. A Management Representative in Adnan Khudari & Sons Trading Co. has been appointed by the General Manager in addition to his other responsibilities to:

a) Ensure the implementation and maintenance of the quality system in accordance with BS EN ISO 9002;1994 requirements.
b) Compile reports on the performance of the quality system to be used as a basis for improvement by management.
He may delegate any of the Management Representative responsibilities to any member of the Steering Committee as he sees fit.

4.1.3 Management review
The Corporate Quality Steering Committee, with the attendance of the General Manager or his delegated deputy, will conduct ongoing review meetings as described in QP-011.

4.2 Quality system

4.2.1 General
Adnan Khudari & Sons Trading Co. quality system includes three levels of documentation; used to ensure that the Company's overall quality policy and objectives are achieved and documented in accordance to the requirements of BS EN ISO 9002; 1994 .
The first level is this quality manual. It is fully aligned to the paragraphs of the BS EN ISO 9002;1994 standard. The second and third levels of the documentation system are described in 4.2.2 below.
The quality system integrity is established and maintained by:

a) Certification to the ISO 9002;1994 standard for the purpose of registration. This is accomplished through the use of a certified third party registrar.
b) The use of internal auditing to verify effective implementation of procedures and the quality system.
c) Conducting periodic management review meetings.

4.2.2 Quality system procedures
The second level of documentation is the collection of procedures that detail how each quality subsystem operates, Appendix A shows a list of these procedures. The quality procedures are designated as QP-XXX, where the first two numbers in the XXX suffix establish alignment with a paragraph in the BS EN ISO 9002;1994 standard and the last number is indicative of the number of procedures written in that category (i.e. QP-031 is the first procedure on Contract Review). The third level of documentation is dedicated to product and process related procedures (work or inspection instructions) - including the support activities like maintenance. Their designations are assigned in accordance with documentation procedures QP-051 and other department procedures.

In some cases the work to be accomplished is not complex and requires merely a brief training session with the work supervisor. In these cases there may be no work instructions. All other work will be accomplished through the use of work instructions if their absence adversely affects quality.

4.2.3 Quality planning
The whole quality system is based on preventive approach to achieving quality and contains planning, verification, review and audit activities at the relevant stages to implement this approach.